Shipment Confirmation & Tracking: How will I know when my order ships & can I track my package online?As soon as our warehouse ships your order, we will send you an email notifying you that your package is en route. In this email we will include a link to track delivery with USPS. We will create a status page just for you that you will be able to access at all times to check the status of your order.
Same Day Shipping: What is your cutoff for same day shipping?Orders will ship on the same day if received by 2:00pm PST on business days (M-F, non holidays).
Orders placed after 2:00pm PST will be processed and shipped the next business day.
Business days are Monday - Friday. Excludes US holidays.
How is your shipping cost determined?Shipping cost is determined by the weight & size dimensions of your purchased items, the distance between our warehouse in CA and your shipping address, and the service you select for delivery (i.e. USPS Priority Mail, etc). You will be able to see your exact shipping cost during the checkout process and before you pay.
Delivery Time Estimates in the United Arab Emirates: How long will it take for my package to arrive?
The time it takes to receive your order depends on the Shipping Method you choose during checkout, and the time of day you place your order. Please see table below for estimated delivery windows & shipping options. Time estimates assume orders are placed before 2:00 PM PST, on business days (M-F, non-holidays.)
- UNITED ARAB EMIRATES (Abu Dhabi, Ajman, Dubai, Fujairah, Ras al-Khaimah, Sharjah, Umm al-Quwain): USPS Priority Mail, 6-10 business days based on where your package is being sent.
International Shipping: What countries outside the US you ship to?
NORTH AMERICA: We ship to Canada and Mexico.
LATIN AMERICA: We ship to Argentina, Brasil, Chile, Colombia, Costa Rica, Ecuador, El Salvador, Honduras, Nicaragua, Paraguay, Panamá, Perú, República Dominicana, Uruguay y Venezuela.
UNITED ARAB EMIRATES: Abu Dhabi, Ajman, Dubai, Fujairah, Ras al-Khaimah, Sharjah, Umm al-Quwain.
We'll be shipping to more countries soon. If you see your country on the list of countries during checkout that's good news! It means we do ship to your country.
Fees and Shipping Costs
Your country's import duties, taxes and fees are never included in the item and shipping totals. Original outbound shipping costs are nonrefundable.
Duties, Taxes, Customs & Other Fees
International orders are generally subject to local import duties and taxes (VAT). You should check with your country as to their regulations regarding duties and taxes.
We cannot be responsible for, nor can we offer, any specific advice regarding any customs-related fees that you may incur. For specific information, please consult with your local government import office.
We only collect California sales tax for orders shipped to addresses within the state of California.