Getting Your Props to You
Everything you need to know about delivery times, shipping options, returns, and international orders — all in one place.
Click aquí para información en Español acerca de envíos a Mexico y Latinoamérica.
Returns & Refunds
30-Day Return Window
Return any product within 30 days of purchase. Items must be in original condition and packaging. All returns require a trackable shipping method.
Shipping Fees
You are responsible for return shipping costs. If your return is not a result of damage and/or an error on our part, we will not refund the original shipping fees and we will not provide a return shipping label.
10% Restocking Fee
Orders cancelled and/or returned are subject to a 10% restocking fee.
Gift Cards
Due to fraud concerns, gift card purchases cannot be returned or refunded. Please be certain before completing a gift card order.
Ready to start a return? Create a support ticket here.
When Does My Order Ship?
Same-Day Shipping
Order by 10:00 AM PT on Tuesday through Friday and your order ships the same day.
10AM
Next Business Day
Orders placed after 10:00 AM PT on Tuesday through Thursday ship the following business day.
Ships Tuesday
Orders placed after 10:00 AM PT Friday through end of day Monday all ship on Tuesday.
Business Days & Holidays
Business days are Monday–Friday, excluding U.S. holidays. Expect slight delays around Black Friday and Cyber Monday.
Applies to in-stock items only. Pre-orders are excluded from same-day and next-day shipping schedules.
Shipment Confirmation & Tracking
As soon as your order ships, you'll receive an email with a tracking link for FedEx, UPS, or USPS. We also create a dedicated status page for your order so you can check delivery progress at any time.
Shipping cost is determined by weight, package dimensions, distance from our Southern California warehouse, and the service level you select. You'll see the exact cost during checkout before you pay.
US Delivery Estimates
Delivery time depends on the shipping method you choose at checkout. Estimates assume orders placed before 10:00 AM PT on business days.
| Carrier & Service | Estimated Delivery |
|---|---|
| USPS Priority Mail | 1 – 3 business days |
| FedEx Ground | 1 – 5 business days (contiguous US) |
| UPS Ground | 1 – 5 business days |
While we strive for timely delivery, we cannot be responsible for carrier delays on standard or ground shipments. Factor in both our processing time and carrier transit for your expected delivery date.
Delivery Time Maps
Estimated transit times from our warehouse in Southern California.
International Shipping
North America
Canada and Mexico.
Latin America
Argentina, Brasil, Chile, Colombia, Costa Rica, Ecuador, El Salvador, Honduras, Nicaragua, Paraguay, Panamá, Perú, República Dominicana, Uruguay, and Venezuela.
United Arab Emirates
Abu Dhabi, Ajman, Dubai, Fujairah, Ras al-Khaimah, Sharjah, and Umm al-Quwain.
More countries coming soon. If your country appears in the list during checkout, that means we ship there.
Canada & Mexico Delivery Estimates
Estimates assume orders placed before 12:00 PM PT on business days.
| Destination & Service | Estimated Delivery |
|---|---|
| Canada — FedEx Int'l Ground | 1 – 7 business days |
| Canada — USPS Priority Mail Int'l | 6 – 10 business days |
| Mexico — USPS Priority Mail Int'l | 10 – 15 business days |
Duties, Taxes & Fees
Import duties, taxes, and customs fees are never included in item or shipping totals. International orders are generally subject to local import charges — check with your country's import office for specifics. We collect California sales tax only for orders shipped within California.
Pickup at Our Location
Orders are usually ready within 24 hours. Pickup location: Walnut, CA 91789. You'll receive an email notification when your order is ready, which will include our full address and detailed pickup instructions.
Local Pickup is available at checkout for eligible items. Select it as your shipping method and we'll prepare your order for collection at our Walnut, CA location.
6-Week Pickup Window
Orders must be picked up within 42 days of the order date. We'll hold your items during this window.
After 6 Weeks
We cannot guarantee your items will remain in stock. Uncollected items may be returned to inventory and sold.
Store Credit Only
Orders not picked up within 6 weeks are not eligible for refunds. You'll receive store credit for the amount paid, usable on any future purchase.
Still Have Questions?
Our team is here to help with shipping inquiries, returns, or anything else you need.