CLICK AQUI para información en Español acerca de envíos a Mexico y Latinoamérica.

For information about shipping to the United Arab Emirates CLICK HERE.

Return Policy

You can return a product for up to 30 days from the date you purchased it. Any product you return must be in the same condition you received it and in the original packaging.
You are responsible for shipping fees when choosing to return an item.

If your return is not a result of damage and/or an error on our part, we will not refund the original shipping fees and we will not provide a return shipping label.

All products must be returned using a trackable shipping method.

Orders cancelled and/or returned are subject to 15% restocking fee.

To start a return, please create a ticket here.

Newborn Studio Props eGift Card Refund Policy

Unfortunately, due to fraud concerns, we cannot accept returns or issue refunds for any of the gift cards we sell.
PLEASE BE ABSOLUTELY SURE ABOUT YOUR PURCHASE OF A GIFT CARD BEFORE COMPLETING YOUR ORDER.

During the checkout process you will have the option to choose the shipping carrier (USPS, FedEx, UPS) and the type of service of your preference.

Shipment Confirmation & Tracking: How will I know when my order ships & can I track my package online?

As soon as our warehouse ships your order, we will send you an email notifying you that your package is en route. In this email we will include a link to track delivery with Fedex, UPS or USPS. We will create a status page just for you that you will be able to access at all times to check the status of your order.

Shipping Policy:

• Same-Day Shipping (Tuesday through Friday):
  • Order by 10:00 am Pacific Time (PT) on Tuesday, Wednesday, Thursday, or Friday, and your order will ship out the same day.
• Orders Placed After 10:00 am PT (Tuesday through Thursday):
  • Orders placed after 10:00 am PT on Tuesday, Wednesday, or Thursday will be processed and shipped on the next business day.
• Orders Placed Between Friday 10:00 am PT and End of Day Monday:
  • Orders placed after 10:00 am PT on Friday and any time on Saturday, Sunday, or Monday will be processed and shipped on Tuesday.
• No Same-Day Shipping on Mondays:
  • All orders placed on Monday will ship on Tuesday, regardless of the order time.
• Business Days Defined:
  • Our business days are Monday through Friday, excluding U.S. holidays.
• High-Volume Periods:
  • During peak shopping days like Black Friday and Cyber Monday, please anticipate slight shipping delays due to increased order volume.

We appreciate your understanding and aim to deliver your purchases as quickly as possible.
THIS APPLIES TO IN-STOCK ITEMS ONLY. PRE-ORDERS EXCLUDED.

How long will it take to receive my order?

We offer a variety of shipping options that you can select during checkout, each displaying estimated delivery times based on the carrier's schedule. However, please keep in mind that these estimates apply to the shipping time only and do not include our order processing time.

To get a more accurate idea of when your order will arrive, please consider our shipping policy above, which details the time it takes for us to process and prepare your order before handing it over to the carrier. This processing period is essential to estimate the actual date we can dispatch your package.

By factoring in both our processing time and the carrier's shipping estimates, you can better anticipate the total delivery time for your order. If you have any questions or need further assistance, feel free to contact us.

Please understand that while we strive to ensure timely delivery, we are not responsible for any delays caused by the carrier in standard or ground shipments.

How is your shipping cost determined?

Shipping cost is determined by the weight & size dimensions of your purchased items, the distance between our warehouse in CA and your shipping address, and the service  you select for delivery. You will be able to see your exact shipping cost during the checkout process and before you pay.

Delivery Time Estimates in the US: How long will it take for my package to arrive?

The time it takes to receive your order depends on the Shipping Method you choose during checkout, and the time of day you place your order. Please see table below for estimated delivery windows & shipping options. Time estimates assume orders are placed before 11:00 AM PST, on business days (M-F, non-holidays.)

• USPS Priority Mail, 1-3 business days based on where your package is being sent.
• Fedex Ground, 1-5 business days (contiguous United States) based on where your package is being sent.
• UPS 

Map of US Delivery Times: How about a map showing domestic delivery times for USPS, Fedex and UPS?

You got it. Times estimated based on our warehouse location in Southern California.

International Shipping: What countries outside the US you ship to?

NORTH AMERICA: We ship to Canada and Mexico.
LATIN AMERICA: We ship to Argentina, Brasil, Chile, Colombia, Costa Rica, Ecuador, El Salvador, Honduras, Nicaragua, Paraguay, Panamá, Perú, República Dominicana, Uruguay y Venezuela.
UNITED ARAB EMIRATES: Abu Dhabi, Ajman, Dubai, Fujairah, Ras al-Khaimah, Sharjah, Umm al-Quwain.

We'll be shipping to more countries soon. If you see your country on the list of countries during checkout that's good news! It means we do ship to your country.

Delivery Times Estimates for Canada and Mexico

Time estimates assume orders are placed before 12:00 PM PST, on business days (M-F, non-holidays.)

• CANADA via FedEx Int'l Ground, 1-7 business days based on where your package is being sent.
• CANADA via USPS Priority Mail Int'l, 6-10 business days based on where your package is being sent.
• MEXICO via USPS Priority Mail Int'l, 10-15 business days based on where your package is being sent.

Fees & Duties

Your country's import duties, taxes, and fees are never included in the item and shipping totals. Original outbound shipping costs are nonrefundable.

International orders are generally subject to local import duties and taxes. You will need to check with your country as to their regulations regarding duties and taxes.

We cannot be responsible for, nor can we offer, any specific advice regarding any customs-related fees that you may incur. For specific information, please consult with your local government import office.

We only collect California sales tax for orders shipped to addresses within California.

Local Pickup Availability

Local Pickup is available at checkout for eligible items. You’ll receive an email notification when your order is ready for pickup.

Pickup Window (6 Weeks / 42 Days From Order Date)

Local Pickup orders must be picked up within 6 weeks (42 days) from the date the order is placed. We will hold/reserve your item(s) during this pickup window.

After 6 Weeks: No Stock Guarantee

If your order is not picked up within 6 weeks from the order date, we cannot guarantee the item(s) will still be in stock or available. Items may be returned to inventory and sold.

No Refunds — Store Credit Only

Orders not picked up within 6 weeks from the order date are not eligible for refunds. If the order is cancelled due to non-pickup, you will receive store credit for the amount paid (minus any non-creditable fees, if applicable). Store credit can be used toward any future purchase.