FAQs – Newborn Studio Props

Getting Started

Your First Steps

I'm just starting out with newborn photography. Where do I begin?

Definitely try one of our Starter Packs! They are filled with essentials that will kick start your business. If that isn't quite what you're looking for, try a backdrop and a vintage bed!

You can also get inspiration from our Instagram Wall where you can see how photographers around the world are using our props in their studios.

Orders

Managing Your Order

Can I make changes to my order?

We try very hard to get orders out the day they are placed! Because of this, orders move into processing very quickly. Once that happens, we are unable to make any changes.

Please reach out within 30 minutes of placing your order (if within business hours) and we will do our best to accommodate.

Do you offer free local pickup?

Yes! We offer free local curbside pickup at our warehouse in Walnut, CA 91789. That option is available during checkout.

Shipping

Delivery & Protection

How long will it take to receive my order?

We offer a variety of shipping options that you can select during checkout, each displaying estimated delivery times based on the carrier's schedule. However, please keep in mind that these estimates apply to shipping time only and do not include our order processing time.

To get a more accurate idea of when your order will arrive, please consider our shipping policy, which details the time it takes for us to process and prepare your order before handing it over to the carrier.

By factoring in both our processing time and the carrier's shipping estimates, you can better anticipate the total delivery time for your order.

Please understand that while we strive to ensure timely delivery, we are not responsible for any delays caused by the carrier in standard or ground shipments.

When will my expedited order ship?

All expedited orders received before 12pm PST will be processed the same business day (excluding holidays). Any orders received after these times or over the weekend will be processed the next business day.

Once the package is with the carrier, they will deliver within 1 additional business day for Next Day Air and 2 additional business days for 2nd Day Air.

Important: USPS Priority Mail is not considered expedited shipping. We are not responsible for potential carrier delays.

Why is shipping expensive?

We don't make any profit on shipping — we pay what you pay. Most of our products are not heavy but they are large, and that's how shipping companies calculate rates: dimensional weight.

Hopefully you'll find our products' prices to be one of the lowest in the market, which should help offset the shipping cost.

What about lost or stolen packages?

We offer Navidium Shipping Protection for all orders. Simply keep this option on at checkout and your package will be protected in the event of damage, loss, or theft. If your order includes this protection and you experience an issue, contact our team and they will help you through the simple claim and replacement process.

If your package is not protected with Navidium Shipping Protection, Newborn Studio Props is unable to accept liability for damage, loss, or theft. However, our team will still assist you with filing a claim with the carrier.

Claim policy: If your claim is approved, we will replace your item at no cost (not refund). If the claim is not approved, we are unable to issue a refund or replacement.

Tips to prevent package theft:

Have your package delivered to your workplace
Deliver to a relative or friend who will be home
Sign up for FedEx Delivery Manager, UPS My Choice, or USPS Informed Delivery
Ask your carrier to place packages out of plain view

Discounts & Loyalty

Savings & Rewards

How do I redeem my loyalty points?

Make sure to log in to your account, or create an account if you don't have one already. Then:

Click the "Loyalty Program" link at the bottom of our website
The progress checker will show which reward you can redeem
Click "Redeem" — the system generates a discount code with the equivalent dollar value
Use the code on your next purchase, right away or in the future

If the code is not used right away, it will be saved and can be accessed anytime by clicking the "Loyalty Program" link.

Where do I enter my discount code?

On mobile:

From the Shopping Cart — tap "DISCOUNT +" then enter your code and tap Apply
From the Checkout Page — tap "Order summary" at the top, then enter your code and tap Apply

On desktop:

From the Shopping Cart — click "DISCOUNT +" then enter your code and click Apply
From the Checkout Page — on the right pane, enter your discount code and click Apply

Can I enter multiple discount codes?

You can only enter one discount code per purchase. If you would like to order two or more products that have separate active discount codes, please order them separately.

International

Orders Outside the U.S.

What should I know before ordering from outside the U.S.?

Your order will be subject to duties and taxes on top of the purchase price paid to us. We do not cover these costs and they will be collected by the proper authorities of your country. The tax/duty rate depends on your location and is subject to fluctuation.

Please note: We do not accept returns or exchanges on any orders outside the contiguous US. Duties and taxes are not paid by Newborn Studio Props and are the sole responsibility of the customer. We are not responsible for any additional country fees that may apply.