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FAQs

COVID-19 FAQs

Until further notice, we are still working normal business hours 9:30am-5:30pm

No, we are still guaranteeing same day fulfillment if ordered before 11am PST and are fulfilling and shipping out orders on business days.

As of now, we are limiting our onsite staff. We want our props to be handled by the least amount of people as possible. We have one rep at a time working in the warehouse. We have one rep at a time working in the office. And we have sent our customer service rep to work from home to provide continued support to all of our clients.

We are still available during normal business hours (9:30am-5:30pm) via Email, Phone, Facebook Messenger and Instagram Direct Message.

If you are experiencing trouble with an order or need any sort of help, please create a Support Center ticket. A representative will be there to assist you shortly.

The WHO and CDC have stated that the likelihood of catching the COVID-19 virus by touching cardboard or other shipping containers is very low.

Definitely try one of our Starter Packs! They are filled with essentials that will kick start your business. If that isn’t quite what you’re looking for, try a backdrop and a vintage bed! If you need any additional help, contact our helpful Customer Service rep, Stephanie by clicking here.

Make sure to login to your account, or create an account if you don't have one already. Click the ‘Loyalty Program’ bubble located on the bottom left corner of our website. From there, the progress checker will let you know which reward you can redeem. Click ‘Redeem’, the system will generate a discount code with a dollar value equivalent to the reward you've just redeemed. You can use that discount code on your next purchase, right away or in the future. If the code is not used right away, it will be saved and can be accessed anytime by clicking the ‘Loyalty Program’ bubble.

Shipping

Orders placed Tuesday thru Friday before 11am PST will be fulfilled and shipped out same-day.

Orders placed Tuesday thru Thursday after 11am PST will be fulfilled and shipped out the next day.

Orders placed Friday after 11am PST thru Monday will be fulfilled and shipped out by Tuesday at the latest.
This is dependent on various factors, such as volume of sales during the weekend, Pre-order fulfillments, and holidays.

Having said that, we'll do our best to get you order out as quickly as possible. If you feel that there may be a mistake with your order, please contact us.

We don't make any profit on shipping... we pay what you pay. Most of our products are not heavy but they are big and that's how shipping companies charge for shipping, dimensional weight.

Hopefully you'll find our products' prices to be one of the lowest in the market and that should help.

Yes! We offer free local curbside pickup at our warehouse in Walnut, CA. That option is available during checkout.

Discount Codes

Please click here to check out this article to get detailed instructions on how to enter a discount code.

You can only enter one discount code per purchase. If you would like to order two or more products that have discount codes available, please order them separately.

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